Behind Every Order — How We Process and Deliver Across India
When small businesses and jewellers trust us with their orders, speed and accuracy matter most. This post shows what happens to an order after you send it, step by step, what the dispatch and delivery times are, and how you can help your order move faster.
Updated October 2026 with our published dispatch and delivery times.
The journey of an order
- You send the order. In the B2B app you send an enquiry, or you order on WhatsApp, or you choose live on a video call. Our team confirms the pieces, the quantity and the amount with you, and shares the payment details. We accept every payment mode that suits you as a buyer.
- We check the order in our system. Every order is verified in our in-house system, so the pieces, quantities and amounts match what you confirmed and what is in stock.
- We run a quality check before packing. Our team inspects the pieces before they go in the box.
- We pack the parcel and keep a record. The packed parcel is photographed or recorded, so there is a record of what left us.
- We dispatch it. The parcel goes to a courier partner with tracking.
- You follow it to your door. Tracking details are shared by email or SMS, and you can follow the parcel with the tracking link or number.
Dispatch and delivery times
These are the times in our published Shipping Policy:
- Orders confirmed and paid before 3:00 PM, Monday to Saturday, are dispatched the same day.
- Orders confirmed after 3:00 PM, or on a Sunday or public holiday, are dispatched the next business day.
- Exceptions: white label orders (usually 2 to 3 weeks), designs that are out of stock and export orders are confirmed with you.
- Delivery in an estimated 2 to 5 business days across India, depending on your location.
- We process and dispatch from Monday to Saturday, excluding public holidays.
- We ship across India, and export orders to more than 22 countries, including the USA, Canada, Australia and Dubai, are handled on request when you place your order.
Delays can happen with logistics partners, weather or other circumstances beyond our control. We are not responsible for delays by third-party couriers, but we will help you resolve them. If your order seems late, message us with your order number and we will chase it.
Where your order stands
In the B2B app, every enquiry shows a status, so you can see where it is:
| Status | What it means |
|---|---|
| Pending | Sent and waiting for the team. |
| Accepted | The team has accepted it and it is moving into fulfilment. |
| Paid | Payment has been received. |
| Processed | Being prepared, or on its way. |
| Completed | Delivered. |
How you can help your order move faster
- Confirm and pay before 3:00 PM on a working day, so it goes out the same day.
- Send a complete delivery address with the pincode and a phone number the courier can reach.
- Pay promptly once you have the quotation and payment details.
- Keep the order number handy, so we can find your order quickly if you ask about it.
When the parcel arrives
- Check the outer packaging for damage before you accept the parcel.
- Open it and check the pieces against your invoice.
- If something is damaged or defective, raise a claim within 48 hours of delivery. Email us your order number, photos of the product and the packaging, and a description of the issue. Filming the parcel being opened gives the clearest evidence.
- We review claims and respond within 2 business days. An approved claim is settled with a replacement or a refund, as you prefer. Refunds are processed within 7 working days of approval.
- Products once sold are not returnable for change of mind, size or preference. The full terms are on our Returns and Refunds page.
What you can rely on
We do not promise the impossible. We publish our dispatch and delivery times, we check every order in our system and inspect every parcel's contents before packing, we keep a record of what we pack, and we share tracking, so you can see for yourself how your order is doing.
Frequently asked questions
How quickly is my order dispatched?
An order confirmed and paid before 3:00 PM, Monday to Saturday (excluding public holidays), goes out the same day. Later orders go the next business day.
How long does delivery take?
An estimated 2 to 5 business days across India, depending on your location.
How will I know where my parcel is?
Tracking details are shared by email or SMS once the order ships, and you can follow it with the tracking link or number.
Do you ship outside India?
Yes, on request. Tell us the country when you place your order: we ship to more than 22 countries, including the USA, Canada, Australia and Dubai. The delivery times above are for India.
What if my order arrives damaged?
Raise a claim within 48 hours of delivery with photos of the product and the packaging, and we respond within 2 business days.
Talk to us
Read more about wholesale 925 silver jewellery, or message us on WhatsApp at +91 72079 01555, Monday to Saturday, 10am to 8pm.